Privacy Policy

Last updated: July 15, 2025

We take steps intended to meet privacy principles and requirements with respect to personal information under applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. We use your Personal Information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the contents of this Privacy Policy, then you may not be able to use all the Services as designed.

Interpretation and Definitions

The words with initial capital letters have meanings defined under the following conditions:

Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to Calibre Signs.

Cookies are small files placed on your device by a website, storing browsing history and other information.

Device means any device that can access the Service, such as a computer, cellphone, or tablet.

Personal Information refers to any information that relates to an identified or identifiable individual and which can be used to identify this individual, directly or indirectly.

Service refers to the Website.

Service Provider means any third-party entity that processes data on behalf of Calibre Signs.

Usage Data refers to data collected automatically when using the Service.

Website refers to Calibre Signs, accessible at https://calibresigns.com/ and related subdomains.

You refers to the individual or entity using the Service.

Collecting and Using Your Personal Information

Types of Data Collected

We only collect Personal Information that is necessary to provide you with our Services. Where possible, we indicate which fields are required and which fields are optional:

Contact Information: If you use the contact feature on our Website, we may collect your name and email address. We use this information to respond to your request or comment. If you send us emails or letters, we may collect such information in a file specific to you. This information is used to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.

Employment Applications: If you use our job application feature with respect to an employment opportunity posted on our Website, we will collect your name, email address, and any other information you provide, including employment history. We use this information to review and respond to your application.

Marketing Communications: If you subscribe to a mailing list, we will collect your name and email address to send you emails about various news, whitepapers, case studies and promotions around the Service and our products. Even after subscribing to one or more newsletters and/or opting in to one or more offers to receive marketing and/or promotional communications from us, you may elect to modify your preferences by following the "Unsubscribe" link provided in an email or communication received.

Communication Records: We may maintain records of emails, SMS, calls, and other communications with you for quality assurance and service improvement purposes.

We do not sell your information to third parties. Information is collected only as necessary and retained only for the duration required by law or for the intended business purpose.

Usage Data, Cookies, and Tracking Technologies

Usage Data Collection: Usage Data is collected automatically when using the Service. This may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookie Usage: We use both session and persistent cookies:

  • Session cookies expire immediately when you end your session (close your browser)
  • Persistent cookies store information on your device so when you return to our site at a later date, the cookie information is still available

Tracking Technologies: We may use cookies and similar tracking technologies including:

  • Browser Cookies: Small files placed on your device that can be managed through your browser settings
  • Web Beacons: Small electronic files in certain sections of our service and emails that help us count users and analyze website statistics
  • Google Analytics: We use Google Analytics to track and report website traffic. You can opt-out by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout

Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. You may also manage tracking preferences through the Network Advertising Initiative opt-out page.

Use of Your Information

We use your information to:

Service Provision: Deliver and improve our services and monitor usage of our Service

Communication: Respond to requests, send updates and newsletters, and provide customer support

Business Operations: Monitor and analyze service usage, conduct business transactions or transfers, and fulfill legal or compliance obligations

Marketing: Send tailored marketing messages and promotional communications about products and services (with your consent)

Legal Compliance: Meet legal, regulatory, insurance, audit, and security requirements

Sharing of Your Information

We may share your data in the following situations:

With Service Providers: We may share your Personal Information with Service Providers that perform services on our behalf, such as hosting, analytics, and marketing. We take reasonable contractual measures to ensure these providers protect your Personal Information with similar levels of protection as we do.

With Affiliates: We may share your information with our affiliates, requiring them to comply with this Privacy Policy.

During Business Transfers: We may share or transfer your personal information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements: We may share your Personal Information as necessary to meet legal, regulatory, insurance, audit, and security requirements, or as permitted or required by law. In response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can disclose your name, city, province, telephone number, email address, and order history without a subpoena. However, we will not disclose additional information without a subpoena, court order, or substantially similar legal procedure, except when additional disclosure is necessary to prevent imminent physical harm or financial loss.

With Your Consent: We may disclose your Personal Information for any other purpose with your explicit consent.

Retention of Information

We keep Personal Information as long as necessary to:

Service Provision: Provide services and maintain your account

Legal Compliance: Comply with legal, tax, and regulatory obligations, including PIPEDA requirements

Business Operations: Resolve disputes, enforce agreements, and conduct audits

Specific Retention Periods:

  • Contact information: Retained for 7 years after last contact
  • Employment applications: Retained for 2 years after application
  • Marketing communications: Retained until you unsubscribe
  • Usage Data: Typically retained for shorter periods unless needed for security or functionality improvements

Transfer of Personal Information

Your data may be collected, used, disclosed, stored or processed on servers located in Canada (including Ontario and Quebec) or the United States. The privacy laws in such jurisdictions may differ from your local privacy laws. We take reasonable contractual measures to protect your Personal Information while processed by service providers in these jurisdictions, subject to applicable foreign legal requirements, including lawful requirements to disclose personal information to government authorities in certain circumstances.

By using our site, you consent to this transfer. If you would like more information about our policies regarding cross-border data transfers, please contact our Privacy Officer using the information below.

Security of Your Personal Information

We take reasonable steps to protect Personal Information in our custody using physical, electronic, and procedural security measures, including firewalls and encryption, appropriate to the nature and sensitivity of the information. We limit access to authorized employees and contractors who need the information to perform, develop, or improve our Service.

Security Measures Include:

  • Encrypted data transmission and storage
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure disposal of expired data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

Data Breach Response: In the event of a security incident that may affect your Personal Information, we will investigate promptly and notify affected individuals and relevant authorities as required by applicable law.

Links to Other Websites

Our site may include links to third-party websites. We are not responsible for their content, privacy policies, or practices. We have no control over how your Personal Information is processed or used by these third-party sites. We strongly advise you to review the Privacy Policy of every site you visit.

Accessing, Correcting and Deleting Personal Information

Your Rights: You have the right to request access to, correction of, or deletion of your Personal Information. You may also withdraw your consent to the use of your Personal Information.

How to Exercise Your Rights:To exercise these rights, contact our Privacy Officer using the information below. We may ask for specific information to confirm your identity and right of access before providing you with your Personal Information or making requested changes.

Response Timeline:We will respond to your request within 30 days of receiving it.

Limitations:We may not be able to provide access to some or all Personal Information in certain circumstances, such as:

  • Information about another individual that would reveal their personal information
  • Confidential business information
  • Information that would be prohibitively costly to provide
  • Information we are legally required to retain or prohibited from disclosing

Consequences of Deletion:If you request deletion of certain information, we may not be able to provide you with certain services. We will explain the consequences of deletion to assist you in your decision.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting Updates: Posting the new Privacy Policy on this page with an updated "Last updated" date

Direct Notification: Sending you an email notification and/or displaying a prominent notice on our Service prior to changes becoming effective

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact our Privacy Officer:

Email: info@calibresigns.com
Phone: +1 877-215-3343
Mail: 600 Garden St, Whitby, ON L1N 7B3

For privacy-related inquiries, please include "Privacy Inquiry" in the subject line of your email.